Ways back in if you lose every device
Your account key isn't derived from your password, so you need one of these to get it back. Each has a different trade-off.
- Recovery key: 20 random bytes that you save yourself. Our server stores only a copy of your account key sealed with it, which we can't open.
- Passkey unlock (optional): a passkey you turn on for unlocking seals your account key with a secret only that passkey can produce. We store only the sealed copy, which we can't open. Whoever controls the account your passkey syncs with, usually Google or Apple, can unlock your data with it.
- Emailed recovery kit (optional): your account key encrypted in your browser with a passphrase and emailed to you. Your mail provider and anyone with access to your mailbox hold that encrypted copy, so the strength of your passphrase is the whole defence. Old kits keep working until an encryption reset.
- Easy recovery (optional, not zero-knowledge): Memento holds a locked copy of your account key. It protects against our database or our key file leaking on its own, but not against a compromised server or someone who runs it, who could open the copy. Every recovery waits 12 hours and can be cancelled from any signed-in device. With two-factor sign-in on, starting one also needs your code; without it, control of your email is enough.